Where's Waldo Form UX
Sep 05

Form UX Design – Visual vs. Text Questions

By Art Harrison | Smart Forms

​As makers of smart forms, we get pretty excited about the best way to collect information from customers or staff so that it sounds natural, is easy for the user to understand, and allows them to get through a form quickly without compromising information quality. Basically, form user experience (UX).We’re always asking ourselves:Is there a […]

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keyboard and smart form
Aug 24

What Are Smart Forms?

By Art Harrison | Smart Forms

Not entirely sure what smart forms are? You’ve come to the right place. Here’s what they are, their hallmark features, and why you might want to use them.Whenever we’re describing the FormHero platform, we often get asked: What are smart forms? It’s a fair question, and we thought we’d set the record straight. Here we […]

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payphone on brick wall
Aug 04

The Challenge of Digital Transformation for Big Banks (and what they can do about it)

By Art Harrison | Digital Transformation

Big banks face two major challenges today when it comes to offering customers the experience they want: New FinTech disruptors offering traditional banking services at cut-throat prices and fuelling the commoditization of banking services Aging legacy systems that are incapable of offering the Facebook-like ease and functionality consumers expect. Of course, financial institutions have made […]

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Mar 17

Why Does Everyone Hate Paperwork?

By Art Harrison | Paperwork

Everyone hates paperwork. That’s certainly not a secret. But what might be surprising is that long ago before paperwork automation solutions or even the Internet, people actually liked paperwork.As hard as that is to believe now, the fact is that paperwork used to be at the forefront of a great customer experience.Just a few decades […]

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