Why Does Everyone Hate Paperwork?
Everyone hates paperwork. That’s certainly not a secret. But might be surprising is that long ago before paperwork automation solutions or even the Internet, people actually liked paperwork.
As hard as that is to believe now, the fact is that paperwork used to be at the forefront of a great customer experience.
Just a few decades ago, if you were applying for a loan or opening a new account, there was likely someone there with you to: